Our Commitment
At Kleenmaid we understand the importance of protecting your right to privacy
and have therefore prepared this policy to help you understand how we aim
to protect the privacy of your personal information. The Privacy Act from
21 December 2001 includes laws that regulate the way private organisations,
like Kleenmaid and our service providers, handle 'personal information',
including 'sensitive information' such as health details.
The Act contains 10 National Privacy Principles that regulate, among other
things, how organisations collect, store and protect the quality of personal
information. The principles also outline how these organisations should
use and share personal information with other organisations. The National
Privacy Principles form part of all our procedures and policies and the
way we manage our customer and employee information. You can request more
information about the way Kleenmaid manage your personal information by
contacting us (see details at the end of this document).
Collection of Personal Information
In the course of our daily operation, Kleenmaid routinely collects personal
information provided in person or, where applicable over the telephone,
via customer store visits or through electronic media. The type of 'personal
information' collected can include your name, address, date of birth, telephone
number, tax file number, health and financial information. In the case of
staff recruitment, we may also collect personal information about you by
contacting your referees and former employers. For some types of positions,
it may also be necessary for us to collect information about you from government
authorities such as a Police check. For marketing purposes, we may collect
personal information from sources that are publicly available and which
you will have received reasonable notice by the holder of your information
that this is in the public domain.
Why does Kleenmaid Collect Personal Information?
The personal information collected about you is used to establish and maintain
records that might correspond with your needs. If you choose not to provide
the personal information requested, it may mean that Kleenmaid will not
be able to properly service your requirements. Personal information can
be used for the purpose of assessing a candidate's suitability for recruitment
selection, or to distribute information about the role and the company,
that might be of interest. Kleenmaid may also use the personal information
collected for the purpose of letting you know about products or services
that might better serve your current or future appliance requirements; or
to provide timely and cost-effective servicing on your appliances should
the need arise.
Use & Disclosure
We will only collect and use your personal information for the main purpose
of our business with you, this being either recruitment, marketing or product
servicing, except where you consent to us for use for another purpose, or
where the other purpose is related to the main purpose and you would reasonably
expect us to use the personal information for that other purpose. Methods
used to collect your personal information will only be by lawful and fair
means, without being unreasonably intrusive. Where reasonable and practicable,
we will only collect personal information directly from you.
Access & Correction
Under the National Privacy Principles, you have a right to know what information
Kleenmaid holds about you, and you are entitled to see this information
to ensure it is correct. If you ask, we will tell you what personal information
we hold about you and what we do with it. In most cases, unless an exception
applies, we will facilitate access to you in the most appropriate way following
receipt of your request. We may make a charge for this but any charge we
make for access will be reasonable. If we refuse access we will advise you
of our reasons for doing so. Kleenmaid aim to make sure that the personal
information we collect is accurate, complete and up-to-date. If you believe
your personal information is not accurate, please contact us (see details
at end of document) and we will take reasonable steps to correct it.
Security
Kleenmaid stores information in different ways, including in paper and
electronic form. The security of your personal information is important
to us and we take reasonable steps to protect it from misuse and loss
and unauthorised access, and modification or disclosure. Kleenmaid regularly
destroy or permanently de-identify personal information we no longer need.
Specifically, personal information held for marketing and product servicing
purposes is stored in a secure main frame environment, protected from
unauthorised external and internal access by a series of advanced firewalls
and password dependant security measures. Information held for recruitment
purposes is stored in secure steel filing cabinets under double lock protection.
Records are kept for 10 years and then incinerated.
Cookies
When you visit our website, details may be recorded about your visit,
such as time and date, our server address, pages accessed, time spent
and types of browser. This information may be used in an anonymous form
for statistical purposes and as such cannot identify you personally.We
may use your cookies to identify your browser so that next time you visit
our website we remember your log in details. A cookie is a small file
which remains on your computer and contains information enabling our website
to recognise your browser. If you do not wish to use cookies, you can
adjust the settings on your browser to reject cookies or notify you when
they are being used.
Contact Us
If you seek any further information from Kleenmaid about this Privacy Policy
specifically relating to recruitment, please contact our Human Resources
Department at -
Postal: PO Box 5560, Maroochydore BC QLD 4558
· Email: hr@kleenmaid.com.au
For any inquiries regarding our privacy policy generally, contact Kleenmaid
at:· Postal: PO Box 5560, Maroochydore BC QLD 4558
· Email: kleenkare@kleenmaid.com.au
Information on the National Privacy Principles can be obtained by calling
13 22 65 or by visiting their website at www.privacy.gov.au
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